Novara Foldable Pilates Reformer

Shipping & Returns Info

• Free Delivery: We offer Free Standard Shipping on all orders across England, Scotland, and Wales.

• Timeline: Orders are processed on business days (Mon–Fri). Delivery typically takes 2 to 4 business days after dispatch, so please allow a total of 3–5 working days for arrival.

• Pallet Delivery (Curbside): Large items like reformers arrive via a dedicated pallet service to ensure safety. Delivery is curbside only, so please make sure you have help available to move the gear indoors.

• Narrow Roads / Access: If your property is on a narrow road or has restricted truck access, please inform our team immediately so we can coordinate a smooth delivery.

• 30-Day Returns: If you change your mind, you can return any item in its original, unused condition and packaging within 30 days of delivery. Just reach out to our support team, and we’ll guide you through the return process and collection details.

At Novara Reformers, we believe premium Pilates equipment should come with a premium experience. Here's what you can expect:

• Free UK shipping on every order, no minimum spend
• Next Day delivery available for urgent orders
• 30-day hassle-free returns on all unused items
• Fast refunds processed within 5–10 working days
• Faulty item? We'll replace or refund it — no questions asked
• Your statutory rights are fully protected under the Consumer Rights Act 2015