BH Fitness Kingston R385 Commercial Rower

• Wipe down the aluminum monorail, padded seat rollers, and pull handle after each workout with a dry microfiber cloth to remove sweat, skin oils, and dust.
• Vacuum the air fan housing and perimeter vents weekly to prevent airborne dust and lint from entering the damper and resistance wheel.
• Inspect footplate straps, chain or pull strap tension, and all frame hardware monthly to ensure tight and safe mechanical operation.
• Keep the seat roller track clean of grit and debris to maintain whisper-smooth seat travel and prevent premature roller wear.

Safety & Usage Tips

• Secure your feet firmly into the adjustable footplates with the straps placed snugly across the widest part of your shoes before initiating strokes.
• Maintain proper rowing form by driving through the legs first, leaning back slightly with core engagement, and pulling through the arms to prevent lower-back strain.
• Control the return stroke smoothly rather than allowing the handle and cable to snap back freely against the recoil housing.
• Bring the air flywheel to a full stop and rack the handle securely before unclipping your feet and standing up.

Light Commercial / Collective Use (LCU): 1 year full warranty for non-dues paying facilities (>20 hrs/week, e.g., hotels, personal training studios, corporate gyms, CrossFit boxes). Public Gym / Commercial Use: 6 months full warranty. Domestic / Home Use: 2 years full parts and labour warranty. Structural Frame: Limited 10-year frame warranty.

• Free Delivery: We offer Free Standard Shipping on all orders across England, Scotland, and Wales.
• Timeline: Orders are processed on business days (Mon–Fri) and typically dispatched within 2 working days. Delivery takes an additional 2 to 4 business days after dispatch, so please allow a total of 4-6 working days for arrival.
• Pallet Delivery (Curbside): Large items like reformers arrive via a dedicated pallet service to ensure safety. Delivery is curbside only, so please make sure you have help available to move the gear indoors.
• Narrow Roads / Access: If your property is on a narrow road or has restricted truck access, please inform our team immediately so we can coordinate a smooth delivery.
• 30-Day Returns: If you change your mind, you can return any item in its original, unused condition and packaging within 30 days of delivery. Just reach out to our support team, and we’ll guide you through the return process and collection details.

At Novara Reformers, we believe premium Pilates equipment should come with a premium experience. Here's what you can expect:

• Free UK shipping on every order, no minimum spend
• 30-day hassle-free returns on all unused items
• Fast refunds processed within 5–10 working days
• Faulty item? We'll replace or refund it — no questions asked
• Your statutory rights are fully protected under the Consumer Rights Act 2015